Михайло Петечук
11.07.2007, 17:35
Як я писав у бортовому журналі, спіткала мене невдача на третьому місяці володіння автомобілем і я потрапив в аварію. Від страхової приїхав якийсь хам, який нагрубив мені, дружині, але лизав жопу страховій та чуваку який мене стукнув (він у нього випитував яким автобусом краще в Болгарію їздити). Я наваяв скаргу на нього в австрійський офіс та український. І сьогодні отримав відповідь. Мушу зазначити, що скаргу написав електронкою, і на днях збирався в друкованому вигляді наваяти і надіслати рекомендованим листом (аби не відмазались, що не отримали). Скарга була складена у довільній формі. Цього хама вже відсторонили від ведення моєї справи, а решта зі мною поводяться дуже чемно (напевно тихо ненавидять, але вважають, що краще не чіпати :twisted:).
Нижче даю текст переписки англійською:
Dear Mr. Petechuk!
on behalf of our CEO Dr. Klien we have carefully studied your letter concerning the behavior of our employee Mr. Alexander Tkachenko towards you on the site of the accident. As a result of the analysis conducted, the decision has been taken to suspend Mr. Tkachenko from handling your case.
Further, we’d like to assure you that there are no circumstances which could prevent you from receiving the appropriate compensation. Our claims management experts will take all necessary measures to provide you with assistance in obtaining the pending documents (the official notification of the traffic police on circumstances of the road accident, the expert statement on the amount of damage) as soon as possible. Upon receipt of all necessary documents, we’ll immediately proceed with the settlement of your claim. Please contact Mr. Alexander Litvinov, Head of the Central Region Loss Settlement Center, on all questions and issues concerning the current status of your claim (Phone number (044) 230-99-30).
We would like to apologize for any inconvenience this has caused to you and you can rest assured that the matter will be settled to your satisfaction at the earliest possible date
Yours sincerely
Prok. Dr. Wolfgang Kindl
UNIQA International Versicherungs-Holding GmbH
Managing Director
Untere Donaustraße 21
1029 Wien
Telefon: (+43 1) 211 75-2730
Fax-Nr.: (+43 1) 211 75-792730
E-Mail: [email protected]
http://www.uniqa.at (http://www.uniqa.at/)
----- Original Message -----
From: mykhaylo.petechuk
Sent: 02.07.2007 20:04 ZE3
To: [email protected]; Konstantin KLIEN; [email protected]
Cc: [email protected]
Subject: Complaint to extremely bad attitude of personnel of UNIQA's Ukrainian subsidiary
Dear Dr Klien,
My name is Mykhaylo Petechuk. I am a client of Credo-Classic Insurance Company, a subsidiary company of Uniqa Group in Ukraine. While choosing an insurance company I was looking for the one with strong international image as I was sure that international brand company would do its best to provide services of the highest quality to its clients. I decided to take almost full range of insurance services provided by Credo-Classic in Ukraine
Unfortunately, I was extremely disappointed. I faced an extremely rude behavior and attitude of Oleksandr Tkachenko (he even did not introduced himself when came), who is an employee of Credo Classic (he is also head of one of the departments).
On Saturday, June 30, I had car accident with no fault of mine (that fact was fixed by police). Thanks God that no one was injured in the accident (except my car of course). I acted strictly accordingly to the instructions – called immediately to police and to insurance company. Naturally, I was in shock state as it was my first car accident (I have more than 5 years of driving experience and had no accidents before), as other 3 passengers of the car (including 8 years old girl) were even more shocked than I was. Average commissioner did not even ask whether anyone is hurt, he was also rude to me and my wife (she is also a client of your company). He refused to answer my questions and to explain the issues we asked him about. On the spot he spent more time with party at fault discussing future vacation he was going to spend somewhere in Bulgaria, and the best types of buses for travel there. Besides refusing to answer the questions and showing no support to us as the clients, at the end, he said rude things to my wife when she made a note that he should be more polite and more supportive with people who just had an accident and are also clients of the company he represents. Unfortunately I am still dependent on him as he is in charge of relationships with police, and I am afraid that he will slow down the process of compensation as much as possible (he was aware that I will protect my rights and dignity in available ways).
He is the worse representative of service oriented companies I have ever seen. I hope that local management of Credo Classic will pay more attention to its staff, and their communication skills, as other people whom I met in the office were not trying to be polite at all also.
Please pay more level of services as insurance market is one of the fastest growing in Ukraine, and with that kind of personnel Credo Classic will never become one of the leaders of the market.
Please keep me informed on actions taken against Oleksandr Tkachenko. If no actions will be taken in nearest future, I reserve to myself a right to go to the court against the company, and as PR professional I will pay attention to wide press coverage on the event.
Best regards,
Mykhaylo Petechuk
Mykhaylo Petechuk
Deputy Country Manager, Ukraine
Mmd Corporate, Public Affairs & Public Relations Consultants
e-mail: [email protected] ([email protected])
GMail: [email protected] ([email protected])
Skype: mykhaylo.petechuk
website at www.mmdcee.com (file:///C:/Documents%20and%20Settings/Common/Application%20Data/Microsoft/Signatures/www.mmdcee.com)
01001 Kyiv, Ukraine
5, 5 vul. Mala Zhytomyrska
tel. (office): +38 044 537 31 28
fax: +38 044 279 48 31
tel. (mob.): +38 067 238 8148
This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful. If you have received this communication in error, please return it to the sender and delete the email and destroy any copies of it.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxx
Нижче даю текст переписки англійською:
Dear Mr. Petechuk!
on behalf of our CEO Dr. Klien we have carefully studied your letter concerning the behavior of our employee Mr. Alexander Tkachenko towards you on the site of the accident. As a result of the analysis conducted, the decision has been taken to suspend Mr. Tkachenko from handling your case.
Further, we’d like to assure you that there are no circumstances which could prevent you from receiving the appropriate compensation. Our claims management experts will take all necessary measures to provide you with assistance in obtaining the pending documents (the official notification of the traffic police on circumstances of the road accident, the expert statement on the amount of damage) as soon as possible. Upon receipt of all necessary documents, we’ll immediately proceed with the settlement of your claim. Please contact Mr. Alexander Litvinov, Head of the Central Region Loss Settlement Center, on all questions and issues concerning the current status of your claim (Phone number (044) 230-99-30).
We would like to apologize for any inconvenience this has caused to you and you can rest assured that the matter will be settled to your satisfaction at the earliest possible date
Yours sincerely
Prok. Dr. Wolfgang Kindl
UNIQA International Versicherungs-Holding GmbH
Managing Director
Untere Donaustraße 21
1029 Wien
Telefon: (+43 1) 211 75-2730
Fax-Nr.: (+43 1) 211 75-792730
E-Mail: [email protected]
http://www.uniqa.at (http://www.uniqa.at/)
----- Original Message -----
From: mykhaylo.petechuk
Sent: 02.07.2007 20:04 ZE3
To: [email protected]; Konstantin KLIEN; [email protected]
Cc: [email protected]
Subject: Complaint to extremely bad attitude of personnel of UNIQA's Ukrainian subsidiary
Dear Dr Klien,
My name is Mykhaylo Petechuk. I am a client of Credo-Classic Insurance Company, a subsidiary company of Uniqa Group in Ukraine. While choosing an insurance company I was looking for the one with strong international image as I was sure that international brand company would do its best to provide services of the highest quality to its clients. I decided to take almost full range of insurance services provided by Credo-Classic in Ukraine
Unfortunately, I was extremely disappointed. I faced an extremely rude behavior and attitude of Oleksandr Tkachenko (he even did not introduced himself when came), who is an employee of Credo Classic (he is also head of one of the departments).
On Saturday, June 30, I had car accident with no fault of mine (that fact was fixed by police). Thanks God that no one was injured in the accident (except my car of course). I acted strictly accordingly to the instructions – called immediately to police and to insurance company. Naturally, I was in shock state as it was my first car accident (I have more than 5 years of driving experience and had no accidents before), as other 3 passengers of the car (including 8 years old girl) were even more shocked than I was. Average commissioner did not even ask whether anyone is hurt, he was also rude to me and my wife (she is also a client of your company). He refused to answer my questions and to explain the issues we asked him about. On the spot he spent more time with party at fault discussing future vacation he was going to spend somewhere in Bulgaria, and the best types of buses for travel there. Besides refusing to answer the questions and showing no support to us as the clients, at the end, he said rude things to my wife when she made a note that he should be more polite and more supportive with people who just had an accident and are also clients of the company he represents. Unfortunately I am still dependent on him as he is in charge of relationships with police, and I am afraid that he will slow down the process of compensation as much as possible (he was aware that I will protect my rights and dignity in available ways).
He is the worse representative of service oriented companies I have ever seen. I hope that local management of Credo Classic will pay more attention to its staff, and their communication skills, as other people whom I met in the office were not trying to be polite at all also.
Please pay more level of services as insurance market is one of the fastest growing in Ukraine, and with that kind of personnel Credo Classic will never become one of the leaders of the market.
Please keep me informed on actions taken against Oleksandr Tkachenko. If no actions will be taken in nearest future, I reserve to myself a right to go to the court against the company, and as PR professional I will pay attention to wide press coverage on the event.
Best regards,
Mykhaylo Petechuk
Mykhaylo Petechuk
Deputy Country Manager, Ukraine
Mmd Corporate, Public Affairs & Public Relations Consultants
e-mail: [email protected] ([email protected])
GMail: [email protected] ([email protected])
Skype: mykhaylo.petechuk
website at www.mmdcee.com (file:///C:/Documents%20and%20Settings/Common/Application%20Data/Microsoft/Signatures/www.mmdcee.com)
01001 Kyiv, Ukraine
5, 5 vul. Mala Zhytomyrska
tel. (office): +38 044 537 31 28
fax: +38 044 279 48 31
tel. (mob.): +38 067 238 8148
This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful. If you have received this communication in error, please return it to the sender and delete the email and destroy any copies of it.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxx