Микрик
19.10.2006, 12:20
Aftersales Assisstant (temporal position to replace the permanent employee during maternity leave)
The job responsibilities cover Warranty, Customer Satisfaction and general issues as follows:
warranty information booklets WIB (printing order placement, dispatch & accounting control)
maintenance booklets MB (printing order placement, dispatch & accounting control)
Legal requests (post letters, fax, etc..) processing and NMUKR official replies preparation
AS related materials preparation and distribution among dealers (CDs, printed materials)
Compiling AS dept related contracts & agreements warranty
Warranty reimbursement (NMUKR to dealers): documents (reception/content control, cross-function collaboration with NMUKR Finance dept.) CS activity
Incoming requests processing, dealers CS activities follow-up, CS-programs support & information distribution among the dealers.
Supervising customer related activities in the dealer network (including customers complaints handling & customers loyalty programs initiation), acting as a window person for dealers CS specialists at NSC level, providing the supervision & control of all CQ activities.
Trace the quantity of the customers who was not able to purchase Nissan Genuine P&A products highlighting most typical reasons (availability, price, supply term, etc.) and the quantity of the customers who were not able to be served (service schedule is full / no such service is available at the dealership) through dealers “lost customers report analysis”
Based on QVN/QSA survey results, make a correlation analysis between problems reported through regular CS-reporting, QVN/QSA survey & Lost Customers reports. Identify if the same problem is reported through different channels, highlighting the “hottest” issues which require immediate NMU involvement & actions, supporting the development of countermeasure plan for each particular dealership.
Qualifications & Experience:
University degree (preferably in a technical field);
Practical experience from 2 years (preferably with customer service in the automotive industry);
Fluent English and Russian/Ukrainian;
Advanced PC user;
Please, send your resume to [email protected]
P.S. Небольшое дополнение от меня.
Вакансия возникла по причине ухода сотрудника в декретный отпуск.
Соответсвенно должность временная. Но, на мой взгляд интересная и востребованая.
Поэтому возможно это станет для кого-то началом автомобильной карьеры. :-)
The job responsibilities cover Warranty, Customer Satisfaction and general issues as follows:
warranty information booklets WIB (printing order placement, dispatch & accounting control)
maintenance booklets MB (printing order placement, dispatch & accounting control)
Legal requests (post letters, fax, etc..) processing and NMUKR official replies preparation
AS related materials preparation and distribution among dealers (CDs, printed materials)
Compiling AS dept related contracts & agreements warranty
Warranty reimbursement (NMUKR to dealers): documents (reception/content control, cross-function collaboration with NMUKR Finance dept.) CS activity
Incoming requests processing, dealers CS activities follow-up, CS-programs support & information distribution among the dealers.
Supervising customer related activities in the dealer network (including customers complaints handling & customers loyalty programs initiation), acting as a window person for dealers CS specialists at NSC level, providing the supervision & control of all CQ activities.
Trace the quantity of the customers who was not able to purchase Nissan Genuine P&A products highlighting most typical reasons (availability, price, supply term, etc.) and the quantity of the customers who were not able to be served (service schedule is full / no such service is available at the dealership) through dealers “lost customers report analysis”
Based on QVN/QSA survey results, make a correlation analysis between problems reported through regular CS-reporting, QVN/QSA survey & Lost Customers reports. Identify if the same problem is reported through different channels, highlighting the “hottest” issues which require immediate NMU involvement & actions, supporting the development of countermeasure plan for each particular dealership.
Qualifications & Experience:
University degree (preferably in a technical field);
Practical experience from 2 years (preferably with customer service in the automotive industry);
Fluent English and Russian/Ukrainian;
Advanced PC user;
Please, send your resume to [email protected]
P.S. Небольшое дополнение от меня.
Вакансия возникла по причине ухода сотрудника в декретный отпуск.
Соответсвенно должность временная. Но, на мой взгляд интересная и востребованая.
Поэтому возможно это станет для кого-то началом автомобильной карьеры. :-)